Control your emotions

As a rule of thumb, you are last person in the room, call, or wherever, that raises their voice.

As the responsible and grown-up person in the room it’s your job to make sure peoplee keep their cool - especially in tense situations.

Depending on the company and the environment around you it may be normal to get a little harsh and louder. But that’s not the default we want to accept in our resilient leadership style. So whenever someone is getting loud and harsh, remain calm and answer in a calm way. This is the way to de-escalate.

There will be a voice inside you telling you to shout back, but in 9 of 10 cases that won’t make the problem better. Getting loud and harsh should in your tone be the last resort. There are better ways.

If you need to speak and there is not other choice - do it. But make sure it doesn't become your default and you still remain respectful.

On the other side you also need to think about how you act, when you are not in a great mood, or when something annoys you. It's better to cancel a meeting, than to let out the mood on your employees or peers.

It is a sign of an immature leader when they carry out their problems in front of their employees.

You are not like that, and that's nothing you will tolerate from others as well.